Frequently Asked Questions
General
Our touring hours are Monday - Friday 9:00 am to 5:00 pm, and Saturday 10:15 am to 4:45 pm.
We offer five distinct floor plans, ranging from 750 square feet to a spacious 1,600 square feet. To view current availability on our one, two, and three-bedroom floorplans, please visit our Floor Plans page.
Yes, but residents are responsible for painting the walls back to the original color at move out.
Satellite dishes, antennae, and aerials shall not be placed or erected on the roof or exterior of buildings without prior written consent.
Lease
We have electronic lease signing which is super easy and convenient! After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Yes, with applicable fees and a month-to-month rent increase.
Yes, with applicable early termination fees listed in your lease agreement.
Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.
Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.
Lease terms can range from 1-15 months.
Yes, we offer lease terms starting at 1 month.
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
Riverwood
P.O. Box 3687
Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
Payments
Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.
The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.
Rent is due by the 1st of each month.
Resident Portal
Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.
As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Our apartments are cable-ready and wired for high-speed internet.
Amenities
Yes, our fitness center is equipped with free weights and state-of-the-art strength training machines.
At Riverwood, our apartments are equipped with dishwashers, carpets, refrigerators, window coverings, air conditioners, ceiling fans, disposals, patios/balconies, and electronic thermostats. Select units also feature fireplaces, walk-in closets, washer/dryer connections, and vaulted ceilings.
Yes! Riverwood is home to a lovely pool, complete with comfortable lounge chairs and umbrellas.
For resident convenience, Riverwood features an on-site compactor.
Application Process and Qualifications
To tour an apartment home we require any prospects over the age of 18 to provide a valid government-issued photo ID.
Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.
You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.
All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.
When you login to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
Neighborhood
Publix, Kroger, ALDI, and Sprouts are all located within 2 miles of Riverwood.
Riverwood is in the zone for Vickery Mills Elementary School, Elkins Pointe Middle School, and Roswell High School. Other nearby early learning, colleges, and universities include Building Blocks Learning Academy, Gwinnett College, and Georgia State University: Perimeter College
Residents of Riverwood enjoy easy access to a range of shopping destinations, such as The Villages Shopping Center, Shops at Alstead, East Village Shopping Center, Holcomb Place, and King's Market, all conveniently located within 4 miles
Riverwood offers both an on-site dog park and convenient access to nearby parks, such as Newtown Dream Dog Park and Waggy World Paw Park.
North Fulton Regional Hospital is conveniently located just 4 miles away from Riverwood.
Hartsfield-Jackson Atlanta International Airport is located approximately 32 miles from Riverwood Apartments.
Parking
No, all parking is complementary and is available on a first come, first serve basis.
Motorcycles can be parked in any open parking spaces.
Two parking spots are allotted to each household.
No, vehicle registration is not required at Riverwood. Visitors can park in any available parking space.
Riverwood provides exceptional convenience for EV owners, with over 8 charging stations readily available within a 2 mile radius. You can use the following website from the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations
Pets
Yes, we have breed restrictions in place. Aggressive breeds, including but not limited to Pit Bulls, Rottweilers, Doberman Pinschers, and Cane Corsos, are not permitted. Please contact us for more details.
We do not permit exotic pets in our community.
Residents are permitted a maximum of 2 pets per apartment home at Riverwood.
Yes, Riverwood is pet-friendly! Please reference our Pet Policy on our Amenities page or contact us for more information.
Our community features an on-site dog park.
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